Supporting our customers

Dedicated to customer service and satisfaction

Industry leading software tailored to your conferencing, accommodation and catering needs. Our insider knowledge allows us to develop software.

Project implementation
We work in partnership with you through each step of a carefully detailed implementation plan, created specifically for you to ensure the success of the project.

Kinetic aim to work closely during the implementation process to help determine your business processes and how Kx can map to them, as well as working through changes where required.

The Implementation process developed by Kinetic for each client provides specific elements that address phasing the project to minimise business impact and ensure timing and resources are adequate. Ideally each piece of work will have its own review process to determine delivery and usage are as required. If delays or other elements impact then the overall program will be reviewed accordingly.

Key to the final stages of delivery are working with near 'live' data and agreeing user testing to cover specific business processes. Business continuity or risk management plans can be developed at the initial implementation stage process and contingency provided.

The Kinetic team will work with the client during the initial implementation and during the go live processes to ensure that the key milestones are met throughout the project, and that user capabilities are sufficient for the operation of the system.

With all projects, the best outcome is achieved with focused and dedicated staff on both sides that have a full understanding of, not just the technologies being used, but also the business processes being carried out, to ensure that a holistic view of the project is achieved. The project can then be communicated between Kinetic Solutions and the University though this person and the risks are significantly reduced.
Integration and interfaces
Seamlessly integrate your business operations to those of other departments to maximise your effectiveness, reaping benefits for the entire organisation.

Get the most out of Kx by adding one of our interfaces. You can take time to build your own optimum operating system that can help you further enhance your efficiencies and promote growth. A financial interface can streamline your accounting processes, eliminating errors created by double inputting of data.

Classroom timetabling interfaces can cross the bridge between academic and event scheduling for those working on college and university campuses. EPoS and call logger interfaces can ensure no delegate charges are missed. Increase the communication between departments, reduce the errors and improve the customer service both internally and externally.
Training and education
Kx training is tailored around your business processes - we don't waste valuable time on training you on functionality that doesn't fit with your business.

Our trainers have worked as professionals in the conference and event industry, allowing you to work with someone who knows and understands the business, its challenges and its opportunities. Your onsite new user training will be customised to your venue’s needs by ensuring that you learn how to use Kx in the way that fits with your business processes and not by way of a pre-determined, standard training plan. Kinetic trainers have real-world experience; they also provide you with options taken from a unique perspective that represent dozens of Kx users around the world.

Once you become a proficient user, you can take advantage of ongoing educational opportunities that allow you to grow your knowledge. Training is delivered in different formats to suit your needs; classroom training, one to one coaching, workshops held in the Kinetic training suites and for those clients who have limited time, we offer remote training.
Software support
Our support desk offers the highest quality of service to our users. Customers receive personal and timely attention for any need that may arise.

Our support team has extensive experience in technology support operations. The Kinetic help desk team are involved during implementation, they get to know you, your business processes, your challenges and your successes.

We guarantee the person you reach is someone who has a vested interest in you, your team and your success and will do whatever it takes to ensure your satisfaction.

We often receive high accolades from our clients about the quality of our support team. Customers frequently comment that they enjoy working with a real person, who genuinely cares about their needs and is committed to keeping them moving forward.

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Student accommodation, conference and hospitality management software

Supporting our customers

Dedicated to customer service and satisfaction

Project implementation

Integration and interfaces

Training and education

Software support

Get more from your software

Our venue and event management software is ideal for: