Kx Blog

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Lessons Learned from a Few Humans & a Mouse

By Kirstin Taylor | 19th March 2017

CUSTOMER SERVICE! We hear it over and over again. Companies like Disney and Southwest are well-known for their level of customer service and are considered the gold standard.  How do we make our conference staff live up to that level of service? How do we “go above and beyond”? 

Scheduling is NOT Conference Management

By Laura Lafferty | 13th February 2017

This month, we welcome Laura Lafferty as our guest blogger. While working in conference services, she used an academic scheduling system to manage her conferences and events. After all, she was just scheduling events; it’s the same thing. Read on as you take a coffee break to learn more about her experience in how effective…

[Guest Blog] Tips to Help Get an Intern Housing Program Up & Running

By Rob Johnstone and Laura Lafferty | 31st January 2017

Intern housing is becoming a big buzz word these days. And it is easy to understand why: it can be an easier way to increase sales and occupancy in an area that is consistent. One campus that has seen a huge return through an intern housing program is the University Center Chicago. In the last 5 years,…

14 Things We Learned from Hosting a Presidential Debate

By Laura Lafferty | 9th December 2016

Managing conferences and events is no small feat. There are many moving pieces for any conference and we all learn as we go along. Now imagine what you would learn about your team and events in general from an event on steroids… like a Presidential Debate. Such was the case at the University of Nevada Las Vegas.…

Your “Cliff Notes” Guide to the Cloud, Cloud computing, and SaaS

By Laura Lafferty | 25th October 2016

The term “Cloud” is everywhere these days. Does it mean a web-based product, hosting, or a storage system? Yes, it does. The word “Cloud” refers to the Internet. It can mean anything from server hosting, browser-based applications, cloud storage, or file sharing. Which isn’t very helpful when trying to figure out what will work best…

Keeping it all in the family… with Linked Rooms

By Kirstin Taylor | 25th August 2016

Think you know Linked Rooms? Well, for Kx2014 our development team did a rework of how this features works and relates to events. Grab a cup of coffee while we take a quick look at the top changes and what they mean.

Trainer Tips: Drag and Drop

By Kirstin Taylor | 21st July 2016

Trainer Tips: Drag and Drop With the release in Kx2014, Drag and Drop was added to the Conference Room Plan as a quick way to move bookings from one conference room to another. Below are some common points to remember when using Drag and Drop.

5 Ways to Make RFPs Work for You

By Laura Lafferty | 18th July 2016

We seem to have a love/hate relationship with quotes, or requests for proposals (RFPs); their value has often been debated. Best practices and new trends, such as how do you showcase your venue while meeting the planner’s need for concise reporting, are always a hot topic. 

Trainer Tips: Bedroom Diary, Bedroom Areas, Rooming Lists

By Jeanette Kletzli | 21st June 2016

The ability to reserve overnight accommodations, down to the specific room, is a feature that makes Kx great while importing rooming lists is a quick and easy task. Both save time and help you understand your available resources… until they don’t work for you. Nine times out of 10 the calls that come in about a problem in one of…

The Perfect Pricing Structure… Does it only exist in fairy tales?

By Laura Lafferty | 8th June 2016

At this year’s ACCED-I conference, several conference center directors spoke about their journey with evaluating and setting rates for their conference departments.  Following along from a recent post of ours on complete meeting packages, we asked one of the directors to share her story and tips as her department went through the process. Suzanne Shaw with Yale Conference and Events (YC&E)…

3 Reasons to Rethink that Homegrown System

By Laura Lafferty | 23rd May 2016

What does your software landscape look like? Are there paths going all over the place? Or a tree with many entwined branches? The question becomes how to simplify and unravel the knotted mess. With multiple systems being used for one department, a homegrown system might seem like the way to go. And it is easy to…

3 Steps to Help Streamline Invoicing in Conference and Event Services

By Laura Lafferty | 2nd May 2016

During the annual ACCED-I conference in Portland, OR, we had a survey in our booth. We asked folks which took them longer: creating a rooming list, generating a final invoice, creating a complete BEO, or brewing a cup of coffee? The winner? Generating a final invoice, by a large margin. Why is this? While you…

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